Background
As part of our commitment to improving the services we provide to you, Melton City Council has engaged Customer Service Benchmarking Australia (CSBA) to survey community members who have made a recent enquiry or service request.
Community members who had recently contacted Council may be randomly contacted by CSBA to participate in the survey either by a SMS invite, phone call or email invitation.
Participation in the survey is optional, and customers can provide feedback on what we have done well, and where we could improve when responding to customer enquiries.
CSBA is an independent market research company who was engaged by Melton City Council as a contractor to complete the survey on behalf of Council.
If you have any questions about the survey, including if you want to confirm the survey is legitimate, you can contact us by phone on 9747 7200, or by email at customerservicemeltoncc@melton.vic.gov.au.
You can find out more about Council’s privacy policy on our website.
